I think I’ve said this here before, but it bears repeating, I will NEVER buy anything from Sears again. I would wish them into immediate window-shuttering, door-slamming bankruptcy–as if my wishes mean anything in this bleak universe–but I’d fear for the employees who have nothing to do with my current frustrations.
BLUF: My dishwasher hasn’t worked right for over 2 months. It leaks like a sieve every time we run it.
I’ve taken hours off work to meet service repair windows at least twice during these two months, including today, the most infuriating day thus far in this experience.
Here’s what happened:
I arrived home well before the 1-5PM window, but the tech never showed. When my wife called the service line they informed her that the tech had come by at 2:30, but no one was home . . .
RAGE! And I don’t rage easily.
No one was home? I was sitting, no hyperbole involved, twelve feet from my front door! And I’ll go you one better. I have a security system on my house. Not only did it fail to register anyone ringing the doorbell, the front camera caught zero movement. No one came to my door at 2:30 or any other 30 today.
Now for the best part.
The call center flunky at Sears assured my wife and I that they would route a service tech to our home within a couple of hours. But did they? Of course not.
Angry, but conscious of the fact that the people answering my call have nothing to do with the situation, I called Sears again. They informed me that they never made contact with their service tech.
Now, I hope the guy is okay. I hope he didn’t have an accident or some family emergency. But I want my dishwasher repaired!
The phone flunky then informed me that the next available repair date is March 30!
Are you kidding me? This is ridiculous. I hung up feeling defeated.
Then I called them back a few minutes later, determined to get a better time. Tomorrow for preference! A different flunky informed me that the soonest he could have a tech out to my house would be the 28th, two whole days sooner! Wow.
At this point I don’t think there’s much more I can do. I plan to complain–Sears has a complaint line–but I feel this will be about as advantageous as screaming into the Grand Canyon, or maybe blogging about it.
Meanwhile, if you need me, I’ll be hand washing dishes.
— david j.